Welcome to the Orange County Funeral Directors Association (OCFDA),
a non-profit organization comprised of mortuaries, funeral directors and businesses that primarily serve the funeral industry in Orange County, California
Congratulations to the 2018 OCFDA Scholarship Winners: Ashley Artukovich, Maria Veronica Soto Ryan, Christine Robles, and Alicia Razo.
Don and Nancy Shannon
Shannon Family Mortuary
When you enter Shannon Family Mortuary in Old Towne, while you might
expect overwhelming sadness, you'll likely feel a profound sense of peace. You can attribute that reassuring calm to the care and attention given to the
grieving family members who use this Old Towne fixture.|
Since 1933, Shannon Family Mortuary has provided comforting support and
assistance to grieving families as they make final preparations to say good-
bye to loved ones; the family-owned facility presents a customized approach, offering a complete range of personalized services, from cremation to full traditional services.
"Just as no two people are alike, neither are their final preparations," says
Nancy Shannon, who runs Shannon Family Mortuary, Inc., alongside her husband, Don Shannon, son of Ralph Shannon.
Ralph and his wife, Delores, ran the mortuary for many years while raising their family in the upstairs rooms of the 100-year-old building on Maple. Over the last year, offerings at the mortuary have expanded; since taking over operation of the facility in November 2015, Nancy and Don have made a wide range of improvements, from structural renovations to providing additional service options for their families.
The mortuary features the same comfortable atmosphere you'd find in a home. During renovations, they added new carpeting and flooring, restored windows, repainted and updated plumbing and electrical. They also turned a room that once housed caskets into a reception area for grieving families, where they can bring in food and experience fellowship. (They still sell caskets, and the casket manufacturer, Batesville, plants a tree for just about every casket they make.)
"People who attend a memorial service generally won't all be gathered together again, so this gives everyone a chance to share meaningful conversation and food. Eating also helps those who have lost someone," says Shannon, who is a registered nurse and trained to do grief counseling. "Having something to eat and drink helps the body heal so the mind can feel better. It doesn't lessen the loss, but it improves reaction to the loss."
With a more expanded website that features obituaries, service details, and where to send sympathy gifts, Shannon Family Mortuary also offers the ability to order personalized memorial keepsakes through Legacy Touch, which feature engraved fingerprints of loved ones on items such as rings, lockets, key chains, mugs, dog tags and lighters. They can also take digital photos of the flower arrangements and cards that come into the mortuary so there is a permanent memory of those items.
"We recognize that about three months after the death, when the cards and flowers have stopped coming, it will sink in that the person is really gone," says Nancy. "At that point, items like the registry book with the names and comments of those who attended the service are very comforting."
At Shannon Family Mortuary, they embrace the motto, CARE, which every employee is required to follow. "The C stands for comfort; the A for affordable; the R for respectful and the E for enduring legacy," says Nancy, who notes that they employ the best employees in the business. "They are ethical, respectful of different views, cultures and religions and are peacemakers—a skill often needed in our line of work."
Because of the possibility of disagreements among family members, they allow for plenty of time to make arrangements. According to Nancy, "Clients might be here for four or five hours while we plan. We see people on one of the worst days of their lives, and we do whatever we can to help them make the best choices. When they walk out of here, while their loved ones are still gone, they have hope about how they're going to honor them and clear guidelines regarding how their families can come together and move forward."
Don Shannon agrees. "None of us know how long we have in this lifetime, and we all need services from a mortuary at the end of our lives. We've served generations of families and are very grateful that they keep coming back."
For more information, go to www.shannonfamilymortuary.com.
(Excerpts and photo reprinted from Old Towne Orange Plaza Review, January/February 2017 edition)
Code of Ethics:
As OCFDA members we commit to follow a strong code of ethics:
• To set an example of good citizenship by honesty and fairness in all dealings.
• To perform all services in a dignified and respectful manner.
• To respect the confidence of each family served.
• To be ever-mindful of the welfare of co-workers.
• To observe all public health laws and support enactment of all just laws pertaining to the mortuary profession.
• To encourage the advancement of all facets of funeral service.
• To extend any assistance necessary in offering service in individual cases of actual hardship.
• To conduct all services in a manner that will assist in meeting the needs of the decedent, both religious and personal of all those served.
• To cooperate and deal fairly with other funeral directors.